Returns & refunds

Return window

Unopened, unexpired products in their original packaging may be returned within 30 days of delivery. Because these are medical and laboratory supplies, we cannot accept returns of opened or used sterile items, opened PPE, or any item whose sterile barrier has been broken, for health and safety reasons.

Non-returnable items

Opened sterile products, custom or special-order items, hazardous materials, and clearance items are final sale unless they arrive damaged or defective.

Refund timeline

Once we receive and inspect your return, we process the refund within 3–5 business days to your original payment method. Your bank may take additional time to post the credit. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged, defective or incorrect items

If an item arrives damaged, defective, or not what you ordered, contact us within 7 days of delivery. We will arrange a replacement or full refund, including return shipping, at no cost to you.

Order cancellation

You may cancel an order for a full refund any time before it ships. Once an order has shipped it is handled under the return policy above.

How to start a return

Email support@abtsupply.com or call (844) 398-2699 with your order number. We will issue a return authorization and the return address. Returns sent without an authorization may be delayed.